Privacy Policy

Last updated: August 19, 2025

MarketGlass LLC • www.marketglass.io

Introduction

MarketGlass is committed to protecting your privacy and handling your personal information with care and transparency.

This policy applies to all MarketGlass services, websites, and applications.

Information Collection

Personal Information We Collect

  • • Name and contact information
  • • Account credentials
  • • Profile information
  • • Communication records
  • • Usage data and analytics
  • • Device and browser information
  • • Location data (if permitted)
  • • Professional information

How We Collect Information

  • • Direct input from users
  • • Automatic collection through service usage
  • • Third-party integrations
  • • Customer communications

Technical Information

We automatically collect technical information including:

  • • IP addresses
  • • Browser type and version
  • • Operating system
  • • Page views and navigation patterns
  • • Session duration
  • • Referring URLs
  • • Device identifiers

PII Storage in Application

Some personally identifiable information (PII) is stored within our application using industry-standard security measures. This may include profile information, usage preferences, and communication history. All PII stored in our app is encrypted and protected using best practices for data security.

Payment Information

MarketGlass does NOT store any payment card information (PCI data) on our systems.

All payment processing and PCI data storage is handled exclusively by Stripe, a PCI DSS compliant payment processor.

We only receive non-sensitive payment confirmation data from Stripe necessary to manage subscriptions.

This approach ensures maximum security for your payment information.

Data Usage

Primary Purposes

  • • Providing and maintaining our services
  • • Processing transactions and managing subscriptions
  • • Personalizing user experience
  • • Improving our services and developing new features
  • • Customer support and communication
  • • Security monitoring and fraud prevention
  • • Compliance with legal obligations

We use data analytics to understand usage patterns and improve our services.

We may use your information for marketing communications with your consent.

Data Security

Security Measures

  • • All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
  • • Strict access controls limit employee access to personal data on a need-to-know basis
  • • We use secure cloud infrastructure with regular security audits and monitoring
  • • Multi-factor authentication is required for administrative access
  • • Security systems are regularly updated and patched

Best Practices

  • • Regular security assessments and penetration testing
  • • Employee security training and awareness programs
  • • Incident response procedures
  • • Data backup and recovery systems
  • • Secure development practices
  • • Third-party security certifications

In the event of a data breach, affected users will be notified within 72 hours as required by applicable law.

Data Sharing

We do not sell, rent, or trade personal information to third parties.

Limited Sharing

  • • We may share data with trusted service providers who assist in operating our business
  • • We may disclose information when required by law or to protect our rights
  • • In case of merger or acquisition, user data may be transferred to the acquiring entity

Third-Party Services

  • • Stripe for payment processing
  • • Analytics providers for service improvement
  • • Customer support tools
  • • Security monitoring services

Data Retention

Data is retained while accounts remain active and for legitimate business purposes.

After account closure, personal data is deleted within 90 days unless legal retention is required.

Some data may be retained longer to comply with legal, regulatory, or tax obligations.

Data may be anonymized and used for statistical purposes indefinitely.

Your Rights

You have the following rights regarding your personal data:

  • • Access: Request access to your personal data
  • • Correction: Request correction of inaccurate data
  • • Deletion: Request deletion of your personal data (subject to legal requirements)
  • • Portability: Request a copy of your data in a machine-readable format
  • • Objection: Object to certain types of data processing

Rights can be exercised by contacting privacy@marketglass.io

Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze service usage.

Types of Cookies

  • • Essential cookies for service functionality
  • • Analytics cookies for usage statistics
  • • Preference cookies for personalization
  • • Marketing cookies (with consent)

Users can manage cookie preferences through browser settings or our cookie management tool.

International Transfers

Data may be transferred to and processed in countries other than your residence.

We ensure appropriate safeguards are in place for international data transfers.

We comply with applicable data transfer frameworks and regulations.

Policy Updates

We will notify users of material changes to this privacy policy.

Notifications will be sent via email and posted on our website.

Continued use after changes constitutes acceptance of the updated policy.

Contact Information

General Support: aidanbh@marketglass.io